Refund Policy

Satisfaction Guarantee

If you are not fully satisfied with the service provided, please contact us within 24 hours of your appointment.  We will return to re-clean the area in question at no additional charge. 

Refunds

Because we provide time-based , customized services, refunds are generally not issued. However, in rare cases where services were not delivered as agreed and a re-clean is not possible or acceptable, we may offer a partial or full refund at our discretion . 

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Cancellations & Rescheduling 

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- Cancellations made at least 24 hours in advance will not incur any charges. 

- Cancellations made less than 24 hours before your scheduled service may be subject to a late cancellation fee of up to half the cost of booking. 

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No-Show Policy 

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If we arrive for a scheduled appointment and are unable to access the property or begin cleaning ( due to locked doors, no-show, etc.), a no-show fee may apply. 

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How to Request a Refund or Re-clean

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To request a re-clean or discuss a refund, please contact us at:

cornerstonecleaning2013@gmail.com

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Please include your name, service date, and details of the concern.